Join the Thomson Family
Based in Watertown, Massachusetts, we like to think of our office as friendly, fast-paced, and fun. We work hard for our clients, our company, and the communities in which we operate. If you’re as passionate as we are about travel—and delivering exceptional customer experiences—we may have a place for you. Browse our current openings, and email your resume and cover letter to [email protected].
Current Openings
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Travel Consultant
We are seeking a dedicated and detail-oriented Travel Consultant to join our dynamic team at Thomson Safaris & Treks. In this role, you will play a key part in delivering an exceptional guest experience, supporting guests from the moment they book to the time of their departure.
As a member of our guest services team, you will ensure all guest inquiries are addressed promptly, professionally, courteously, and confidently. Your expertise in hospitality, travel, and customer service will be essential as you guide guests through the process of booking flights, accommodations, and activities tailored to their preferences.
If you’re passionate about creating memorable travel experiences and thrive in a fast-paced, guest-focused environment, we’d love to hear from you!
Responsibilities
- Deliver outstanding customer service with a consistently friendly, helpful, and professional demeanor.
- Respond promptly to all inquiries via phone or email, ensuring thorough follow-up and resolution.
- Provide expert guidance on pre-travel preparation.
- Convey information about visas, flights, packing, budgeting and general expectations.
- Manage bookings efficiently, maintaining accurate records of communications, payments, and action items requiring follow-up.
- Coordinate and confirm arrangements with ground operators, ensuring seamless trip logistics.
- Develop in-depth knowledge of our destinations and experiences by collaborating with team members, studying provided materials, and actively participating in training sessions.
- Address issues or complaints with professionalism and resolve them effectively, escalating to a manager when necessary.
Skills & Qualifications
- Experience: Previous experience in hospitality, travel, or a related industry is highly preferred.
- Organization & Attention to Detail: Strong organizational skills with a keen eye for accuracy and thoroughness.
- Multitasking: Proven ability to prioritize and manage multiple tasks efficiently while consistently meeting deadlines.
- Customer Service: Exceptional customer service skills with a talent for building meaningful connections and rapport with clients.
- Communication: Excellent verbal and written communication skills, with the ability to convey information clearly and professionally.
- Sales Savvy: Sales experience is a plus, especially in upselling travel packages and services.
- Tech Proficiency: Comfortable with travel booking systems and other relevant technologies.
- Team Player: Ability to work both independently and collaboratively within a dynamic team environment.
- Passion for Travel: A genuine enthusiasm for travel and knowledge of diverse destinations is highly valued
Job Type: Full-time
Pay: $56,000.00 – $58,000.00 per year
Supplemental Pay: Yearly bonus
Work Location: Hybrid remote in Watertown, MA 02472
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Flexible spending account
- Paid time off
- Parental leave
- Vision insurance
- On-the-job training
- Life insurance
Schedule:
- 8-hour shift
- Monday to Friday
- Some on-call hours
Please submit a resume AND a cover letter [email protected]. The cover letter is your chance to stand out from the crowd and let us know who you are and how you can make this awesome team even better.
