Join the Thomson Family
Based in Watertown, Massachusetts, we like to think of our office as friendly, fast-paced, and fun. We work hard for our clients, our company, and the communities in which we operate. If you’re as passionate as we are about travel—and delivering exceptional customer experiences—we may have a place for you. Browse our current openings, and email your resume and cover letter to [email protected].
Current Openings
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International Trip Planning Consultant
Welcome!
The world is full of exciting destinations to explore, and as an International Trip Planning Consultant, you will play an important role in making our guests’ travel dreams come true.
Our travel company has been around for over 45 years, and we’ve always believed that travel makes the world a better, friendlier, kinder place. We apply that same spirit to our Boston office, providing a welcoming, supportive environment for our funky, fun and fierce team!
As a trip planning consultant, you’ll manage a pipeline of incoming leads, using excellent communication skills and your enthusiastic passion for travel to help them find the perfect trip. From narrowing down destination choices to creating itineraries, you will be the expert they need to confidently book their dream vacation, all while staying organized, motivated, and personable!
Come excited and ready to learn about each unforgettable destination and we’ll provide the training and support you need to jump in and start planning and selling. You’ll drive your own success and contribute to the team’s goals as well; we’ll give you the tools and knowledge you need along the way.
What you’ll be doing:
- Becoming an expert on the international travel destinations we visit!
- Confidently communicating by phone and email on a daily basis, with prompt, accurate, and thorough responses as you move leads through your pipeline
- Respond to requests promptly, accurately, and thoroughly
- Nurturing your pipeline of leads, thinking creatively and resourcefully about how to reach your personal and team goals
- Planning exciting, enriching, and engaging travel itineraries, working with international operators to ensure services are fulfilled to specifications and expectations are exceeded
- Staying meticulously organized in your communications and trip plans with a keen attention to detail
- Periodically providing support for current traveling guests
- Share responsibility for the emergency support phone
Requirements:
- A positive attitude!
- A minimum of four years of sales experience within the hospitality industry
- Strong writing and communication skills, an ability to convey your thoughts with clarity, and an ability to understand and address needs of others
- Ability to multi-task
- Good time-management and organizational skills
- Attention to detail and critical thinking
- A passion for becoming a travel destination expert
- Friendly, calm, and patient demeanor
- Ability to handle high-end clients with professionalism
- Respect for your colleagues and the desire to contribute to the team
Please submit a resume AND a cover letter to [email protected]. The cover letter is your chance to stand out from the crowd and let us know who you are and how you can make this awesome team even better.
Hybrid office, 3 days in office, 2 days remote
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Travel Consultant
Welcome!
Thomson Treks is a travel company with more than 45 years of history and expertise. We strive to provide a supportive, collaborative and fun work environment because a happy, engaged team is a successful one! Our goal is to provide exceptional travel experiences that make the world a friendlier, kinder place, that benefit the communities we visit and that create lifelong memories for our valued guests.
Our work environment includes:
- A colorful office setting
- Casual work attire
- A hybrid schedule
- On-the-job training
- Wine Wednesdays
We are seeking a dynamic Travel Consultant to join our team. The ideal candidate will have excellent customer service skills, attention to detail and a passion for helping people. As a Travel Consultant, you will work directly with guests, managing their travel arrangements, helping them prepare for their trip, getting them excited for their adventure and ensuring a seamless and enjoyable experience.
What you’ll be doing:
- Provide exceptional customer service, with a friendly, helpful demeanor at all times
- Reply to all inquiries promptly by phone or email and follow up/follow through
- Provide expert advice on pre-travel preparation
- Convey information about visas, flights, packing, budgeting and general expectations
- Manage bookings, maintaining accurate records of communications, payments and any action items that require follow-up
- Manage communications and confirmations with ground operator
- Become an expert in the destinations we offer and the experiences we provide by collaborating with your team members, studying materials we provide and taking notes during one-on-one training sessions
- Resolve issues or complaints professionally, seeking manager assistance as needed
Requirements:
- Proven experience in customer service, or a natural skill for diplomacy
- Good common sense to think through logistics and make sure everything is seamless
- Exceptional attention to detail and excellent follow through
- Excellent communication skills with a focus on building rapport with clients
- Ability to multitask, prioritize workload efficiently and work well under pressure
- A passion for helping people, making them smile and getting them excited for travel!
If you are a dedicated professional who loves making travel dreams come true and who has a knack for customer service, we invite you to apply for the Travel Consultant position. Join us in creating unforgettable travel experiences for our clients!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
Please submit a resume AND a cover letter [email protected]. The cover letter is your chance to stand out from the crowd and let us know who you are and how you can make this awesome team even better.
Hybrid office, 3 days in office, 2 days remote
